All over the globe, businesses are increasingly recognizing that customer experience (CX) is not just a buzzword, but a strategic imperative. It's the sum total of all interactions a customer has with a brand, and it can make or break a business. “Customer care...
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Personality Traits and the Hiring Process
Written by Loice Valentine Kaunda | Branding Magazine | January 2019 The hiring process is a complex and exhausting part of management. When hiring employees, management cannot just randomly pick any person, they have to pick the right person out of a pool of...
Customer Retention is Key to Your Business Growth
A delicate balance: Welcoming the new while retaining existing customers “Keep the front door open to welcome new customers, but seal the back door to keep the existing ones” In the ever-evolving business landscape, striking a balance between attracting new...
World Trade Report, 2020
By Staff Writer | for Moakanyi Magazine In the digital age, a growing number of governments have adopted policies aimed at boosting growth through innovation and technological upgrading. The domestic economic fallout linked to the COVID-19 pandemic is leading...
A Game of Monopoly in The Kingdom of Angola
By Tendai Chitapi “This family has taken Angola hostage and turned it into its own private business empire.” - Elias Isaac, Director – Angolan office of The Open Society Initiative for Southern Africa I would like to think Africans have an intuitive sense of when...
Redefining Zimbabwe’s Entrepreneurial Landscape: The Borderless Entrepreneur
In an era where Zimbabwean entrepreneurs face both challenges and opportunities in local and global markets, The Borderless Entrepreneur emerges as a beacon of hope and practical guidance. This groundbreaking book, authored by Oscar Manduku-Habeenzu, speaks directly...
Africa and the Largest Megacities by 2100
By Staff Writer | for Moakanyi Magazine By year 2100 Lagos Nigeria, Kinchasa DRC, and Dar Es Salaam Tanzania will be the three largest cities in the world. Researchers at the Global Cities Institute have crunched the numbers to provide us with one view of the...
Latin America and Caribbean Travel & Tourism Competitiveness Landscape Report
By Staff Writer | for Moakanyi Magazine An overview of the Latin America and Caribbean (LAC) travel and tourism (T&T) findings. Before the outbreak of COVID-19, the LAC region was improving in terms of T&T competitiveness, albeit with most of its economies still...
Action: Do-the-Do before the Do-Does-You
By Kealeboga Ronald Ngwigwa | for Moakanyi Magazine Hesitation is a thief of a well-deserved lifestyle. It leaves one in poverty; physically, mentally, spiritually and financially. It is the state of indecisiveness on taking action towards opportunities of greatness....